Frequently Asked Questions
Everything you need to know about your Sanne Alexandra shopping experience.
What is your shipping policy and delivery time?
We offer worldwide shipping. Orders are typically processed within 1-2 business days. Delivery usually takes 3-5 business days within Europe and 5-10 business days for international orders.
How do I return an item?
You can return your items within 14 days of receiving your order. Please ensure the garments are in their original condition with all tags attached. Use the pre-paid return label included in your package or contact support for assistance.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as Klarna and PayPal for a secure and flexible checkout experience.
How do I find the right size?
Each product page includes a detailed size guide. Our collections are generally true to size, but if you are between sizes, we recommend checking the specific measurements listed in the description.
Do you restock items that are sold out?
Some of our core pieces are restocked regularly, while limited collections may not return. We recommend signing up for the 'Notify Me' email on the product page to be alerted if your size becomes available.
Are taxes and duties included in the price?
For orders within the EU, VAT is included. For international orders outside the EU, custom duties and local taxes may apply and are the responsibility of the customer upon delivery.